10 point delivery commitment

We recognise that you, our customers, are the most important part of our business, and your complete satisfaction is paramount to us. We listen and continually invest to ensure that you receive our highest level of service and that your shopping experience with us is a pleasurable one.

1. Delivery to your door is free no matter how many items you order. (Delivery charge for Northern Ireland is £29.35)
2. We deliver all your new appliances together, however many you order, to make sure you only have one delivery date.
3. We deliver your goods quickly – All appliances come from our central warehouse and are normally available for mainland UK delivery to all postcode areas within 3-7 working days, (this is slightly longer for Northern Ireland, typically within 14 days).
4. We deliver to most postcode areas 7 days a week to ensure that you can choose the day that best suits you (This excludes Northern Ireland and selected postcodes for the Isle of White)
5. We will call you the evening before your delivery, between 5.30pm and 9.30pm (if your delivery is scheduled for Monday you will receive this call on Sunday morning between 9.30am and 1.30pm)
6. We will specify a 4 hour time window so you don't have to wait in all day. This will be confirmed on the morning of delivery between 7am and 10am by your driver.
7. All deliveries are carried out by a two man team to ensure that your new appliances are carried carefully and safely into a room of your choice.
8. The delivery team will unpack your new appliance for you. After you have inspected your product we can also dispose of the packaging if you choose.
9. We will also collect and recycle your old and unwanted appliances for a small additional charge, on like for like appliances. This service must be requested at the point of order. (Service not currently available in certain postcodes and Northern Ireland).
10. We offer a professional connection service on selected appliances, for a small additional charge. (Service not currently available in certain postcodes and Northern Ireland).